Terms & Conditions

INTRODUCTORY PROVISIONS


1.1 Provider Identification and Legal Framework:


"Bullo" and "Bullo Platforms" are registered trading names for Bullo Platforms LLC FZCO (hereinafter referred to as "the Provider"), a legal entity duly incorporated under the laws of the United Arab Emirates. The Provider operates with a principal place of business located at IFZA Business Park, DDP, Unit 41456-001, Dubai, United Arab Emirates, and holds business licence number: 41456.

These Bullo General Terms and Conditions (the "GTC") are intended to outline and govern the legal rights and obligations of you, the user (hereinafter referred to as "you", "your", or the "Customer"), when engaging with and utilising the services (the "Services") provided by the Provider. These Services are accessible via our digital platform at https://BULLO.com/ (the "Website") and may be offered through other mediums facilitated by the Provider.

It is imperative that you read these GTC meticulously to understand the scope and limitations of the legal and contractual terms under which the Provider offers the Services. If at any point you find yourself not agreeing with or not comprehending any part of these GTC, it is strongly advised that you refrain from using the Services. Utilisation of the Services should only commence once you have thoroughly reviewed, understood, and consented to all terms as stipulated in these GTC.

Your continued use of the Services constitutes an unconditional agreement to all such terms and conditions and any potential amendments made to these GTC in accordance with the procedures outlined within. This agreement is legally binding from the moment you access the Services, whether by registering on the Website or by direct usage of the Services without registration, and remains in effect until legally terminated in accordance with these GTC.

1.2 By either registering on the Website or using the Services without registering, where registration is not required, not later than by your first use of the Service, you are entering into a contract with the Provider for the provision of your selected Services. The GTC are a vital part of this contract, and by accepting the terms of the contract with the Provider, you are indicating your consent to the GTC.

1.3 NONE OF THE SERVICES PROVIDED TO YOU BY THE PROVIDER CAN BE CONSIDERED INVESTMENT SERVICES IN ACCORDANCE WITH APPLICABLE LAWS. THE PROVIDER DOES NOT GIVE OR PROVIDE TO YOU ANY GUIDANCE, INSTRUCTIONS, OR INFORMATION ABOUT HOW OR IN WHICH MANNER YOU SHOULD PERFORM TRANSACTIONS WHEN USING THE SERVICES OR OTHERWISE, OR ANY OTHER SIMILAR INFORMATION ABOUT THE INVESTMENT TOOLS TRADED, NOR DOES THE PROVIDER ACCEPT ANY SUCH GUIDANCE, INSTRUCTIONS, OR INFORMATION FROM YOU. NONE OF THE SERVICES CONSTITUTE INVESTMENT ADVICE OR RECOMMENDATIONS. NO EMPLOYEES, STAFF, OR REPRESENTATIVES OF THE PROVIDER ARE AUTHORISED TO PROVIDE INVESTMENT ADVICE OR RECOMMENDATIONS. SHOULD ANY INFORMATION OR STATEMENT OF ANY EMPLOYEE, STAFF, OR REPRESENTATIVES OF THE PROVIDER BE INTERPRETED AS INVESTMENT ADVICE OR RECOMMENDATIONS, THE PROVIDER EXPLICITLY DISCLAIMS THAT THE SAME IS INVESTMENT ADVICE OR RECOMMENDATIONS AND SHALL NOT BE RESPONSIBLE FOR THEM.

1.4 To further support the dynamic and evolving nature of our Bullo Funded Trader Program, we explicitly retain the authority to adjust challenge and trading conditions across all stages of the program without prior notice. These modifications may be necessitated by changes in regulatory requirements, shifts in market conditions, or strategic updates to the program's design, aiming to ensure its ongoing relevance and effectiveness. By participating in the program, you acknowledge and agree to our right to make such changes at our discretion, emphasising our commitment to maintaining a competitive and adaptable trading environment. This approach allows us to promptly respond to the ever-changing landscape of financial markets, ensuring that our program remains aligned with industry standards and participant expectations.


2. DEFINITIONS


2.1. The definitions and rules of interpretation in this clause 2 apply in these GTC:

2.1.1. “Client Portal” means the user interface located at the Website;

2.1.2. “Customer” means the user of the Services;

2.1.3. “BULLO Trader” means the customer as defined under clause 12 below;

2.1.4. “GTC” means these general terms and conditions;

2.1.5. “Trading Platform” means an electronic interface provided by the third party in which the Customer performs the simulated trading;

2.1.6. “Website” means the website www.BULLO.com.


3. AGE AND PROHIBITED JURISDICTIONS


3.1 The Services are only intended for persons over the age of 18 residing in the jurisdictions in which the Services are available. By registering on the Website, you confirm that you are over 18 years of age. If you are under 18 years of age, you may not use the Services.

3.2 You agree to only access the Services from a country where they are available. You understand that there may be restrictions or laws in some countries that prohibit your access to or use of the Services, and you promise to only use the Services in compliance with all relevant laws.

3.3 The Provider reserves the right to refuse, restrict or terminate the provision of any and all Services to Customer that:

(i) is subject to the relevant international sanctions,

(ii) has a criminal record related to financial crime, or

(iii) resides in a Prohibited Jurisdiction.

You understand that there may be restrictions or laws in some jurisdictions that prohibit your access to or use of the Services, and you undertake any and all responsibility for using such services in compliance with the relevant laws of your jurisdiction (for more information on what jurisdictions may be deemed prohibited, please refer to our FAQs section)

3.5 Restricted Countries for Our Services

In our commitment to comply with international laws and regulations, there are certain restrictions on the availability of our services. Specifically, our services are not available to residents or citizens of countries currently under international sanctions, as well as the United States and United Arab Emirates. This policy is in place to ensure that we adhere to all applicable legal and regulatory requirements and to uphold our commitment to responsible business practices.

3.5.1 Countries Under International Sanctions

3.5.2 As of our last update, the following countries are under international sanctions imposed by the United Nations, the European Union, the United States (OFAC), and other international bodies. Consequently, individuals residing in or citizens of these countries are restricted from using our services:


Afghanistan
Belarus
Burma (Myanmar)
Balkans
Central African Republic
Congo
Crimea, Donetsk and Luhansk regions of Ukraine
Cuba
Democratic Republic of the Congo
Ethiopia
Hong Kong
Iran
Iraq
Lebanon
Libya
North Korea (Democratic People's Republic of Korea)
Nicaragua
Russia
Somalia
South Sudan
Sudan
Syria
Venezuela
Yemen
Zimbabwe

AND 

United States of America
United Arab Emirates  


3.5.3 Please note, this list is subject to change in accordance with the latest international legal and regulatory frameworks. We advise potential users to stay informed about the current status of their country regarding international sanctions.

3.5.4 Any user who evades the checkout process using a VPN, will fail KYC at the funded stage and will not be refunded, unless they are from the United States of America or the United Arab Emirates, as to do so may be breaching International Sanction regulations.

3.5.5 Inclusion of the United States and United Arab Emirates:

In addition to the countries listed above, residents and citizens of the United States and the United Arab Emirates are also restricted from using our services. This decision is based on specific regulatory considerations and compliance requirements applicable within the United States and United Arab Emirates.

3.5.6 What This Means for You:

If you are a resident or citizen of any of the countries mentioned, including the United States, you will not be able to access our services. We understand this may be disappointing and appreciate your understanding of our legal obligations and commitment to operating within the bounds of international regulations.

3.5.7 Keeping Informed:

We regularly review and update our policies in line with changes to international sanctions and regulatory requirements. We encourage you to check back periodically for the most current information regarding service availability in your country.

3.6 Your personal data is processed in accordance with the BULLO.com/privacy-policy/

3.7 Monitoring for Unauthorised Use:

In an effort to maintain the security and integrity of our Services, the Provider monitors the geographical IP addresses from which the Services are accessed. If the Provider detects that your account is being accessed from IP addresses in significantly varying geographical locations within an abnormally short period of time, or from locations that change to a different legal jurisdiction or country that contradicts your registered or usual location, it may be indicative of unauthorised use. Under such circumstances, the Provider reserves the right to immediately terminate the provision of all Services to you without refund. This action is taken to protect the security of your account and the integrity of our Services.


4. SERVICES


4.1 The Services offered include providing tools for simulated foreign exchange trading in the FOREX market or simulated trading with other financial instruments on other financial markets. It also includes the provision of analytical tools, training and educational materials, access to the Client Portal, and other supplementary services. These Services can be accessed through the Client Portal or through applications provided by the Provider or third-party entities.

4.2 The simulated trading uses financial market information, but you acknowledge that any trading carried out through the Services is not real. The funds provided for simulated trading are purely fictional and you have no right to keep or use these funds outside of the Services. You acknowledge that these fictitious funds cannot be used for actual trading and you will not receive payment for these funds. Unless explicitly stated otherwise, you will not receive any compensation or profits based on the results of your simulated trading and you will not be responsible for covering any losses. You acknowledge that you have no rights or entitlements to a payout from simulated profits generated from your simulated trading account, all payouts are fully at the discretion of BULLO Platforms.

4.3 The Services can be ordered through the Website by completing the appropriate registration or order form. After registration, you will receive an email with the login details for the Client Portal and/or Trading Platform.

4.4 The Services compose of, among other things: BULLO Evaluation and BULLO Verification. These products may differ in the scope of the Services provided (e.g. by analytical tools available to the Customer).

4.5 Any data entered in the order for can be checked, corrected, and amended until the binding order of the Services. The order of the Services of your choice is made by submitting the order form. The Provider will immediately confirm the receipt of your order to your email address.  In the case of the BULLO Evaluation, the order is completed upon the payment of the fee for the selected option, whereby the contract between you and the Provider is executed, the subject of which is the provision of the BULLO Evaluation and,  if the conditions of the BULLO  Evaluation are met, the BULLO Verification. The contract is concluded in English and English will be the prevailing language in the case of a dispute. We archive the contract in electronic form and do not allow access to it.

4.6 The option of the BULLO Evaluation that you select when placing an order will also apply to the subsequent BULLO Verification. You will begin the subsequent verification and any related products using the parameters and currency that correspond to the BULLO Evaluation option you selected. This selection cannot be changed once made.

4.7 Restrictions specified in clause 4.5. will not apply to any new order of a BULLO Evaluation made by the Customer.

4.8 The Customer must ensure that all information provided to the Provider through the registration or order form, the Client Portal, or any other means is complete, accurate, and up-to-date. If there are any changes to the Customer information, the Customer must promptly notify the Provider and update the data in the Client Portal. The Customer is solely responsible for ensuring the accuracy and timeliness of the information the Customer provides. The Provider is not obligated to verify this information.

4.9 You acknowledge that to utilise our Services, you must secure the necessary technical hardware and software, including third-party software (e.g. software to use the Trading Platform), at your own cost and responsibility. The Website can be accessed through widely used web browsers. You bear the responsibility and cost of acquiring internet access, any required hardware, and obtaining and updating your web browser. The Provider does not guarantee compatibility with any specific hardware or software and does not impose any additional fees for internet connectivity.

4.10 You acknowledge that the Providers of trading platforms are separate entities from the Provider and that their own terms, conditions, and privacy policies will be in effect when you use their services and products. It is your responsibility to read and understand these terms, conditions, and privacy policies before submitting an order form.

4.11 If the Customer places an excessive number of orders for the Services within an unreasonable time frame, the Provider may send a warning through the Client Portal as a preventive measure to prevent any potentially harmful activity by the Customer. If this unreasonable behaviour persists after the warning, the Provider reserves the right to stop processing any further orders from the Customer. If the Provider determines that the Customer’s actions fall under the material breaches in terms of §10 hereinbelow, then the Provider reserves the right to undertake the appropriate actions thereto. The Provider has the discretion to determine what constitutes unreasonable behaviour and the limits for such determination.

4.12 You acknowledge that if you provide an identification number, tax registration number, or other similar information in the registration or order form or in the  Client  Portal, or if you state that you are a  legal entity, you will be considered as an entrepreneur (trader) for the purposes of these GTC and when using the Services, and the provisions of these GTC or the applicable law that grant rights to consumers will not apply to you.

4.13 The Provider retains the right, but not the obligation, to limit the sales of products or services to any person, geographic region, or jurisdiction. This discretion may be exercised on a case-by-case basis. Furthermore, the Provider reserves the right to limit the quantities of any products or services that it offers. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of the Provider. The Provider also reserves the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

4.14 The Provider does not warrant that the quality of any products, services, information, or other material purchased or obtained by the Customer will meet the Customer's expectations, or that any errors in the Service will be corrected.

4.15 Payout Requests: Payout requests from those within the funded account stage are subject to a detailed review process. The Provider commits to review such requests within five working days; however, this period may extend if public holidays or unforeseen circumstances such as events of Force Majeure disrupt normal operational hours. To assess the legitimacy of the payout requests, Bullo reserves the right to require Customers to participate in a detailed interview, which may be conducted via a video call. Alternatively, Customers may be asked to complete an automated interview process, during which they will record their responses to a set of predefined, interview-style questions displayed on-screen. No Customer has a right or entitlement to a payout for simulated profits generated from their simulated trading account within the Funded Stage of the BULLO Evaluation, any and all payouts are at the full discretion of The Provider.

4.15.1 Should the Customer fail to satisfactorily explain their trading strategy or provide responses that lack necessary detail, the Provider reserves the right to terminate services immediately. Furthermore, if the Provider determines that the Customer's trading strategy is fundamentally incompatible with its offerings, it may also result in immediate service termination. Additionally, all payout requests must comply with the Provider’s Anti-Money Laundering (AML) Policy. Non-compliance with this policy will result in the rejection of the payout request and may trigger further investigative or corrective measures in accordance with the policy's stipulations.

4.16 Mirror Trading Authorisation: The Provider reserves the right to mirror trade trades placed by Customers within its own corporate live trading account held by a brokerage. This action is undertaken for the purposes of mitigating payout risk associated with its simulated funded account offerings. By using the Services, the Customer grants the Provider the permission to replicate any trade executed in the Customer’s simulated account in the Provider’s live trading account under the same or similar conditions. This mirror trading strategy is employed to balance financial exposures arising from the simulated trading activities of Customers and does not affect the Customer’s account balance or trading outcomes in the simulated environment. The Customer acknowledges and agrees that this practice may be used at the Provider's discretion without further notice to the Customer.


5. FEES


5.1 Access to BULLO Evaluation or the Services provided under the BULLO Evaluation are subject to payment of a fee (the “Fee”).

5.2 The fee for the BULLO Evaluation varies according to the option selected and depends on the amount of the initial capital, the degree of the acceptable risk, the parameters that must be fulfilled so that the conditions of the BULLO Evaluation and the subsequent BULLO  Verification are met, and possibly other. More detailed information on individual options and fees for those options are provided on our Website www.go.BULLO.com/. The final fee will be determined based on the option you select when completing the form for ordering the BULLO Evaluation.

5.3 The Provider reserves the right to offer the Services under individually negotiated terms. The Provider has sole discretion in determining these individually negotiated terms. Individual discounts and other benefits cannot be combined unless explicitly stated otherwise by the Provider.

5.4 Below is a non-exhaustive list of instances in which the Customer is  not  entitled  to  a  refund  of  the  Fee, but may be granted at the discretion of BULLO:

5.4.1 if the  Customer  cancels  the  Client  Portal  or  requests the cancellation by e-mail,;

5.4.1.2 if the Customer terminates the use of the Services prematurely (for example, fails to complete the BULLO Evaluation or BULLO Verification);

5.4.1.3 fails to meet the conditions of the BULLO Evaluation or BULLO Verification;

5.4.1.4 violates these GTC.

5.5 If the Customer makes an unjustifiable complaint regarding a paid fee or disputes the Fee with their bank or payment service provider (such as through chargeback services, dispute services, or similar services) and requests a cancellation, annulment, or refund, the Provider reserves the right, at their discretion, to cease providing Services to the Customer and refuse any future provision of Services.

5.6 The Provider retains the right to alter the fees and parameters of the Services at any time, including the parameters for their successful completion. The changes will not apply to Services that have already been purchased before the notification of the changes.

5.7 The Provider agrees to issue a refund up to the value of 125% of what the Customer paid for the product and service. This refund will only be processed when the Customer successfully completes the Bullo Challenge and successfully qualifies for a processed payout under the Bullo Trader program as laid out in Clauses 11 and 12. The refund will be processed alongside the first successful payout.

5.8 The Customer is located within a Restricted Jurisdiction as laid out in Clauses 3.5 and 3.5.1.


6. PAYMENT TERMS


6.1 The Fees for the BULLO Evaluation options are in US Dollars, or any such other currency as listed on the Website. If you choose a currency other than US Dollars, the Fee for the selected BULLO Evaluation option will be converted based on our rates and will be displayed as the payment total in your selected currency for your review prior to confirming the order. Please be aware that if the payment is made in a currency other than the one selected on the Website, the amount will be converted based on the current exchange rate applied by the third-party payment provider at the time of payment. Also, any exchange premiums are payable by you.

6.2 All taxes are included in the service fees. If the Customer is an Entrepreneur such a Customer is required to fulfil its tax obligations as per the applicable laws. In case of any tax liability, such Customer must make proper payment for taxes or any other fees.

6.3 The Fee can be paid via credit/debit card, cryptocurrency, or any such other payment method offered on the Website.

6.4 If paying by credit/debit card or any other quick payment method, the payment will be made instantly. The Customer is responsible for any fees charged by the selected payment service provider (as per their current price list) and must ensure the complete fee for the chosen BULLO Evaluation is paid.


7. CLIENT PORTAL AND TRADING PLATFORM


7.1 Only one Client Portal is permitted per Customer and all of the Customer’s Services must be maintained in the Client Portal

7.2 The total  number  of BULLO  Evaluations and BULLO Verifications per  one  Client  Portal  may  be limited depending on the total sum of the initial capital amounts of the products ordered by  the  Customer  or  on  the  basis  of  other

7.3 Unless the  Provider grants an exception to the Customer, the initial capital amounts may not be transferred between the individual products or mutually The Customer is prohibited from transferring or combining the Customer’s performance, Service parameters, data, or any other information between the products.

7.4 Access to the Client Portal and  Trading Platform is protected by the Customer login data, which the Customer may not make available or share with any third party. If the Customer has registered as a legal entity, the Customer may allow the use of the Services through the Customer’s Client Section to the authorised employees and representatives. The Customer is responsible for all activities that are performed through the Client Portal or Trading Platform. The Provider bears no responsibility, and the Customer is not entitled to any compensation, for any misuse of the Client Portal and Trading Platform, or any part of the Services, nor is the Provider responsible for any negative consequences thereof for the Customer, if such misuse occurs for any reasons on the part of the Customer.

7.5 It may be necessary for the Provider to perform scheduled or unscheduled repairs, maintenance, or upgrades, and such activities may temporarily degrade the quality of the Services or result in a partial or complete outage of the Services. The Provider provides no assurance that you will receive advance notification of such activities or that the Services will be uninterrupted or error-free. Any degradation or interruption in the Services shall not give rise to a refund or credit of any fees paid by you. In particular, the Provider bears no responsibility, and the Customer is not entitled to any compensation, for the unavailability of the  Client Portal or  Trading Platform and for damage or loss of any data or other content that the Customer uploads, transfers, or saves through the Client Portal or Trading Platform.


8. TERM; TERMINATION; SUSPENSION OF SERVICES


8.1 The term of the GTC commences on the Customer’s first use of the Services and continues through any subsequent use of the Services thereafter.

8.2 The Customer may at any time request the cancellation of the GTC by sending an e-mail to support@BULLO.com.  Sending a  request for  the cancellation of the  GTC is considered a request for termination of the contract by the Customer, with the Customer being no longer entitled to use the Services, including the Client Portal and Trading Platform. The Provider will immediately confirm the receipt of the request to the Customer by email, whereby the contractual relationship between the Customer and the Provider will be terminated. In such a case, the Customer is not entitled to any refund of the fees already paid or costs otherwise incurred.

8.3 Any unauthorised use of the Services will be deemed a material breach of the GTC. The Provider, in its sole discretion, may terminate your password, account, or use of the Services if you breach or otherwise fail to comply with the GTC. If Service is suspended, whether for non-payment or any other reason, in order to reinstate service, you must re-subscribe to the Services, including the payment of any fees required to be paid by a new subscriber.

8.4 As long as the subscription is active, the Customer receives lifetime account status. An account is considered active if the subscriber has contacted the Provider within the previous 120 days or if there has been a successful attempt to log into the Client Portal. The account will be disabled if it is inactive for more than 120 days. The Customer may reactivate the account by sending a request in writing.

8.4.1 Without prejudice to the foregoing, the Provider shall effect a non-refundable termination of the provision of the Services should the Customer fail to place a trade order for a period no shorter than ninety (90) consecutive days, at any time following the respective account’s activation date.

8.5 The Provider may terminate services and Customer access to purchased products and services at any time and for any reason.


9. RULES OF BULLO CHALLENGE


9.1 During the BULLO Evaluation and BULLO Verification simulated trading carried out on the Trading Platform,  you may perform any transactions, unless these may be construed as breach in terms of clause 10. Also, you consent to abide by ethical standards and guidelines when trading on financial markets (e.g., risk management rules). The terms of the Trading Platform you have chosen for trading may also place restrictions on you. It is prohibited to open abnormally small trades just to meet with the Minimum Trading Days requirement.

9.2 You agree that information about the demo trades you conduct on the Trading Platform may be available to the Provider. You give the Provider your permission to share this information with individuals or entities that are a part of its group or are somehow connected to it. You also give the Provider and these individuals or entities permission to use this information as they see fit. You acknowledge that these actions may be taken automatically without additional authorisation from you, including without the need for further consent, consultation, or approval, and that you are not entitled to any payment or other compensation for the Provider’s use of the data.

9.3 The Provider is aware that through your demo trading, you do not offer the Provider any suggestions or advice regarding investments. You understand that you can halt your demo trading at any time on the trading platform.

9.4 The information presented on the Trading Platform, as well as any interruption, delay, or inaccurate market information displayed through your Client Portal, are not the responsibility of the Provider.

9.5 Bullo reserves the right to terminate its contract with the Customer at any time and for any reason.

9.6 Prohibited Trading Strategies

The integrity of the Bullo Challenge Stage and the Funded Stage is paramount. To uphold the fairness and legitimacy of trading activities, certain strategies are strictly prohibited. Engaging in these prohibited strategies may result in immediate termination of your challenge or funded account.

9.6.1 Direct Hedging

Direct hedging within the same currency pair or trading instrument is not permitted. This includes opening opposing positions simultaneously in an attempt to mitigate risk within the same trading instrument.

9.6.2 Arbitrage Strategies

Latency Arbitrage: Exploiting price delays between different markets or brokers to gain an unfair advantage is prohibited.

Reverse Arbitrage: Manipulating the reversal of executed trades to exploit systems or partner inefficiencies is forbidden.

9.6.3 Scalping and Frequency Trading

Tick Scalping: This involves making numerous trades in seconds apart from minor price changes and is not allowed.

High-Frequency Trading (HFT): Engaging in an extremely high volume of trades generated by algorithms within fractions of a second is prohibited.

9.6.4 Risk Multiplication Strategies

Martingale: Doubling down on a trade following a loss in order to recover previous losses in anticipation of a win is not allowed to exceed 45% Margin on one instrument.

Hedging Between Accounts: Operating multiple challenge accounts that enter into direct hedging against each other is strictly forbidden.


9.6.5 Prohibited Trading Strategies (continued): 


Limit Order Execution During Low Liquidity:The Customer is prohibited from employing trading strategies that ensure the execution of limit orders during periods of low liquidity. Such strategies are considered manipulative as they do not accurately represent real market conditions and, thus, violate the standards of realistic trading simulations upheld by the Provider.

Inconsistent Trading Practices:
The Customer is prohibited from executing trades that deviate from common practices in forex and other financial markets. Practices such as over-leveraging, over-exposure, placing disproportionately large bets, grid trading, tick scalping, and account rolling are strictly forbidden. These activities are seen as attempts to manipulate the trading environment to the detriment of the Provider and can be construed as intentional harm.

Disproportionate Position Sizing:
Opening positions that are significantly larger than the Customer's typical trade size on the same or different accounts is prohibited. This includes both oversized and undersized positions, which can disrupt the equitable trading conditions set forth by the Provider.

Use of Excessive Margin and High-Risk Strategies:
The Customer is forbidden from employing excessively high leverage or engaging in trading strategies that are deemed extremely risky. Such practices increase the potential for substantial financial losses and destabilise the trading environment provided.

Exploitation of Service Errors:
It is prohibited for the Customer to use trading strategies that take advantage of known or unknown errors in the Services. This includes, but is not limited to, exploiting inaccuracies in price displays or delays in price updates, commonly referred to as Latency Trading. Such actions are considered deceptive and are strictly against the Provider's trading policies.


9.6.6 Other Unacceptable Practices:


Account Management: Allowing a third-party to manage or trade your account violates our terms.

Signal Trading: Using trade signals from a third party that has not been approved by Bullo is prohibited.

Guaranteed Limit Orders: Placement of limit orders that are guaranteed to be filled despite underlying market conditions is not allowed.

Data Feed Manipulation: Any alteration or manipulation of the trading data feeds to exploit trading conditions is prohibited.

Trading on Delayed Charts: Using outdated pricing information to place trades is against trading policy.

Macroeconomic Trading During High-Impact Reports: Trading strategies that exploit the volatility around major economic announcements to obtain fills at unrealistic prices are not permitted.

9.6.7 Consultation Requirement

If you are considering employing a trading strategy not explicitly listed above but suspect it might be restricted, you are required to contact our support team to inquire about the permissibility of such a strategy. Our team will review your inquiry and provide a determination on whether the proposed strategy can be pursued within the regulatory framework of our trading environment.


10. ORDERS PLACEMENT; TIMING & PRICE.


10.1 Significant releases and events. It is the trader’s responsibility to have all positions for the associated symbols, as listed hereunder, closed no later than two (2) minutes in advance of the economic releases pursuant to the respective economic calendar:

Country News Release Symbols
USA Non Farm Payrolls All
USA Retail Sales All
USA CPI All
USA
PPI All
USA Michigan Consumer sentiment All
USA GDP q/q All
USA Core PCE Price Index m/m All
USA ADP Non-Farm Employment Change All
USA ISM Manufacturing PMI All
USA ISM Services PMI All
USA Crude Oil Inventories (EIA) USOil, UKOil
USA Natural Gas Inventories (EIA) NGAS
USA FED Interest Rate decision All
EU ECB Interest rate decision All EUR FX pairs
UK BOE Interest Rate decision All GBP FX pairs

10.1.1  The foregoing notwithstanding, we keep an updated list of further important releases, or significant events, and their associated symbols, at www.BULLO.com/economic-calendar, in relation to which new positions must not be opened before and during the two (2) minutes following the economic release pursuant to the respective economic calendar.

10.2. Adherence to market hours and prices. All positions must be closed no later than two (2) hours in advance of the closing of the relevant market (e.g., every Friday, at 2200h, all FOREX positions must already be closed). A trading halt lasting more than two hours is considered a holiday during which the trader must not have any open positions.

10.2.1  We reserve the right to close any such positions, or otherwise terminate your account, when found in breach of, or otherwise in the event of failure to adhere to, the challenge rules or the trading agreement in terms of §§ 10.1, 10.1.1 and 10.2 herein above , as the case may be.

10.3. Off-market prices and colluding to take advantage of opposite positions. Trades executed on prices that are demonstrably off-market prices shall be cancelled and any and all profits and losses generated by them annulled.

10.3.1 Wrongful or fraudulent use of hedging strategies (i.e., simultaneously holding opposing positions in different accounts), whether alone or together with other traders, is strictly forbidden. Should we verify that you have undertaken such practice at any time, you will be construed in material breach of the challenge rules or the trading agreement, as the case may be, and the related positions shall be summarily closed.


11 BULLO EVALUATION AND BULLO VERIFICATION


11.1 Upon payment of the selected BULLO Evaluation option fee, the Customer will be sent the necessary login details for the Trading Platform via email or the Client Portal. To activate the BULLO Evaluation, the Customer must initiate the first demo trade on the Trading Platform.

11.2 As a consumer, it is acknowledged that upon opening the first demo trade, the Provider is explicitly requested to fulfil the Services prior to the expiration of the withdrawal period, affecting the right to withdraw from the contract as elaborated in Clause 17.

11.3 Failure to activate the BULLO Evaluation within 30 calendar days from the day on which it was made available will result in access suspension. Access renewal can be requested via the Client Portal or by emailing support@BULLO.com within 36 months of the initial suspension. If not, the provision of the Services will be terminated without the possibility of a fee refund.

11.4 The BULLO Evaluation duration is unlimited.

11.4.1. The foregoing notwithstanding, should the Customer fail to place a trade order within the ninety (90) days immediately following the account’s activation, the provision of the Services shall be terminated without the possibility of a fee refund.

11.5 The following parameters must be met by the Customer in order for the Customer to meet the conditions of the BULLO Evaluation: BULLO.com/.

11.6 If the Customer has met the conditions of the BULLO Evaluation specified in clause 11.5, and at the same time has not violated these GTC, the Provider will determine the BULLO Evaluation as successful and will make BULLO Verification available to the  Customer free of charge by sending login details to the Customer’s e-mail address or Client Portal.

11.7 The Customer may request the evaluation of the BULLO Evaluation at any time by sending a request to support@BULLO.com.

11.8 The Provider does not have to evaluate the BULLO Evaluation if the Customer has not closed all trades.

11.9 The Customer activates  BULLO Verification by opening the first demo trade in the Trading Platform.

11.10 Failure to activate the BULLO Verification within 30 calendar days from the day on which the Customer received the new login data will result in access suspension. Access renewal can be requested via the Client Portal or by emailing support@BULLO.com within 6 months of the initial suspension. If not, the provision of the Services will be terminated without the possibility of a fee refund.

11.11 The BULLO Verification lasts for an unlimited time from the date of its activation.

11.12 The following parameters must be met by the Customer in order for the Customer to meet the conditions of the BULLO Verification: BULLO.com/

11.13 Provided that the above conditions are satisfied, the BULLO Verification will be reviewed by the Provider for success, and the Customer may be proposed for the BULLO Trader program. The Customer may request BULLO Verification evaluation at any time by contacting support@BULLO.com or via the Client Portal. If the Customer has not concluded all trades, the Provider is not obligated to assess BULLO Verification.

11.14 Failure to adhere to the conditions outlined in Clause 11.5. during the BULLO Evaluation will result in an unsuccessful evaluation, denying the Customer subsequent BULLO Verification access. Non-compliance with the conditions specified in Clause 11.12. During BULLO Verification will result in an unsuccessful evaluation, and the Customer will not be considered a candidate for the BULLO Trader program. In either case, the Customer’s account and Services will be terminated without the possibility of a fee refund.


12. BULLO TRADER


12.1 If the Customer is successful in both BULLO Challenge and BULLO Verification, the Customer will be offered  a  contract  by  the  Company,  in its sole discretion to participate in the BULLO Trader Program. The terms, conditions, and agreement between the Customer and Company will be governed by a document separate from the GTC.


13. USE OF THE WEBSITE, SERVICES, AND OTHER CONTENT


13.1 All elements of the Website and its Services, including the Client Portal, its appearance, and its various multimedia components such as texts, graphics, icons, and images, are collectively referred to as the “Content.” The Content is protected under copyright laws and other legal regulations and is owned by the Provider or the Provider’s licensors. The Provider grants a limited, non-exclusive, non-transferable, non-assignable, non-sub-licensable, and revocable permission to utilise the Content solely for personal use and in accordance with the Services’ intended purpose. The Content remains the property of the Provider or its licensors and is not sold or transferred to the Customer.

13.2 All trademarks, logos, trade names, and other identifying marks are the property of the Provider or the Provider’s licensors. Usage of such identifying marks by the Customer is not authorised by the Provider.

13.3 Both the Customer and the Provider agree to conduct themselves with integrity and fairness in fulfilling their contractual obligations and in their interactions with one another. Specifically, neither party will engage in conduct that would harm the reputation or legal interests of the other party. In the event of any disputes or disagreements, the Customer and the Provider will seek to resolve them in accordance with these GTC and the relevant laws.

13.4 Other than the specific rights outlined in these GTC, the Provider does not extend any additional rights to you regarding the Services and other Content. Your use of the Services and other Content must be strictly in accordance with these GTC.

13.5 When accessing the Services and other Content, the following is prohibited:

13.5.1 to use  any  tools  that  may  adversely  affect  the  operation  of  the Website and Services or that would be
intended to take advantage of errors, bugs, or other deficiencies of the Website and Services;

13.5.2 to circumvent  geographical  restrictions  of  availability  or  any  other technical restrictions;

13.5.3 to make copies or back-ups of the Website and other Content;

13.5.4 to reverse-engineer,  decompile,  disassemble  or  otherwise  modify the Website and other Content;

13.5.5 to sell,  rent,  lend,  licence,  distribute,  reproduce,  spread,  stream, broadcast, or  use  the  Services  or  other  Content  otherwise  than as permitted;

13.5.6 to use  automated  means  to  view,  display  or  collect  information available through the Website or Services; and

13.5.7 to use any other tools or means the use of which could cause any damage to the Provider.

13.6 The provisions of clause 13 are not intended to deprive the Customer of the Customer’s consumer rights which cannot be excluded by law.


14. DISCLAIMER


14.1 The Customer explicitly acknowledges and agrees that the services and content provided by the Provider are offered "as is" and may include imperfections, defects, or potential shortcomings. The Customer's decision to utilise these services and content is made independently and entirely at their own risk. Although the Provider makes concerted efforts to maintain the accuracy and timeliness of information, it acknowledges the intrinsic limitations that may be present in technological solutions. Therefore, the Customer is advised to recognize these potential limitations and agree to use the services with full awareness of the same. To the fullest extent allowed under applicable law, the Provider explicitly disclaims all warranties, whether they be statutory, express, implied, or otherwise. This disclaimer includes, but is not limited to, any warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. The Customer therefore assumes all responsibility for any risks that may arise from the use of the Provider's services and content.

14.2 The Provider shall not be liable for any damages, including indirect, incidental, special, punitive, or consequential damages, such as lost profits, loss of data, personal or non-monetary harm, or property damage, resulting from the use of the Services or reliance on any tool, functionality, information, or other content available in connection with the Services or on the Website. The Provider is not responsible for any third-party content, products, services, or applications that the Customer may use in connection with the Services. To the maximum extent permitted by applicable laws, the Provider disclaims any statutory, contractual, express, and implied warranties of any kind, including any warranty of quality, merchantability, fitness for a particular purpose, or non-infringement of any rights. In the event that the Provider’s liability is established in connection with the operation of the Website or provision of the Services by a court of justice or any other competent authority, this liability shall be limited to the amount equivalent to the fee paid by the Customer for the Services that caused the loss.

14.3 The Provider reserves the right to modify, change, replace, add, or remove any elements and functions of the Services at any time without any compensation.

14.4 The Provider shall not be held responsible if it fails to deliver the purchased Services due to severe technical or operational issues that are beyond its control, or during a crisis or impending crisis, natural calamity, war, rebellion, pandemic, a threat to a large number of people, or other force majeure events. Additionally, if the Provider is unable to provide the Services due to any legal obligations or a directive from a public authority, it will not be held liable.


15. VIOLATION OF THE GTC


15.1 IF THE CUSTOMER VIOLATES ANY PROVISION OF THESE GTC IN A MANNER THAT MAY CAUSE ANY HARM TO THE PROVIDER, THE PROVIDER MAY PREVENT THE CUSTOMER FROM ORDERING ANY OTHER SERVICES AND COMPLETELY OR PARTIALLY RESTRICT THE CUSTOMER’S ACCESS TO ALL OR ONLY SOME   SERVICES,   INCLUDING   ACCESS   TO   THE   CLIENT   PORTAL   AND   TRADING PLATFORM, WITHOUT ANY PRIOR NOTICE AND WITHOUT ANY COMPENSATION.


16. COMMUNICATION


16.1 You acknowledge and agree that all communication from the Provider or its partners in connection with the provision of  Services will take place through the  Client  Portal or your e-mail address which you register with us, as applicable.  Written electronic communication by e-mail or through the Client Portal is also considered to be written communication.

16.2 Our contact e-mail address is support@BULLO.com.


17. RIGHT TO WITHDRAW FROM A CONTRACT


17.1 If you are a consumer, you have the right to withdraw from a contract without giving a reason within 14 days of its execution. PLEASE  NOTE  THAT  IF  YOU  START  PERFORMING DEMO TRADES BEFORE  THE  EXPIRY  OF  THE  SPECIFIED  TIME  LIMIT,  YOU  LOSE  YOUR  RIGHT  TO WITHDRAW FROM THE CONTRACT.

17.1.1 For the avoidance of doubt, throughout the fourteen (14) days immediately following the date of the Customer’s first subscription to the Services, the Customer may be entitled to cancellation with a fee refund, should the respective account remain inactive, or otherwise the Customer have effected no trade order placement, during the consecutive days counted from the subscription date until the date of the request for cancellation pursuant to § 17.2 hereinbelow.

17.2 To withdraw from the contract, you must send an email to support@BULLO.com within the specified time limit. If you do withdraw from the contract, we will refund you all fees we have received from you without undue delay, no later than 14 days after your withdrawal. The refund will be made in the same way you paid the fees.

17.3 The Provider is entitled to immediately withdraw from the contract in the case of any breach by the Customer specified in Clause 15.


18. DEFECTIVE PERFORMANCES


18.1 If the Services do not correspond to what was agreed or have not been provided to you, you can exercise your rights from defective performance. The Provider does not provide any guarantee for the quality of the services. You must notify us of the defect without undue delay by sending an email to support@BULLO.com When exercising the rights from defective performance,  you may request that we remedy the defect or provide you with a  reasonable    If the defect cannot be remedied,  you can withdraw from the contract or claim a reasonable discount on a case-by-case basis.

18.2 We will try to resolve any complaint you may lodge as soon as possible  (no later than within 30 calendar days), and we will confirm its receipt and settlement to you in writing. If we do not settle the complaint in time, you have the right to withdraw from the contract. You can file a complaint as per clause 21.

18.3 Services that are defective of which are not under the direct control of The Provider are considered a Force Majeure event and The Provider will not be considered by The Customer to be at fault.


19. CHANGES TO THE GTC


19.1 Please note that the Provider might change the content of these GTC from time to time, therefore the content of the new GTC  will prevail. Nonetheless, the Provider will notify you upon such changes taking effect via Client Portal or via email.  The BULLO Evaluation and the subsequent BULLO Verification are provided throughout the period of their duration pursuant to the version of the GTC which was valid and effective at the time at which the relevant BULLO Evaluation was ordered.


Section 20 – Know Your Customer (KYC)


20.1 The Provider is to implement robust and comprehensive procedures in accordance with legal and regulatory requirements pertaining to Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD).

20.2. Know Your Customer (KYC):

The objectives of the Know Your Customer (KYC) procedures are to:

20.2.1. Establish a streamlined and efficient mechanism for identifying and vetting prospective Counterparties.

20.2.2. Mitigate the risks of money laundering by acquiring and analysing relevant information.

20.2.3. Facilitate the detection of suspicious transactions by identifying inconsistencies with the information received.

20.3. Customer Due Diligence (CDD):

CDD is a mandatory process for initiating and maintaining engagements with Counterparties. The CDD protocol mandates:

20.3.1. Collecting verifiable identification data from Counterparties to unequivocally establish their identity.

20.3.2. Understanding the intended nature and purpose of the Counterparty's trading activities, including the strategies to be employed and the financial market knowledge to be assessed.

20.3.3. Performing ongoing monitoring of trading activities to ensure they are consistent with the Counterparty's stated trading strategy, risk profile, and financial resources.

20.4. Enhanced Due Diligence (EDD):

For business relationships or transactions that present a heightened risk, as determined by The Provider's risk assessment, EDD will be implemented. These enhanced measures exceed standard CDD requirements and include:

20.4.1. Obtaining additional identity verification documents, particularly in cases where standard documentation has proven insufficient or questionable.

20.4.2. Conducting a detailed interview, which may include a video call, to personally engage with the Counterparty and better assess their legitimacy, or alternatively an automated interview process where the Counterparty video records themselves answering a set of on screen interview style questions.

20.4.3. Gaining deeper insight into the Counterparty’s trading methodology to ensure it aligns with our risk tolerance and the ethical trading standards set forth by Bullo Platforms LLC FZCO. 

20.4.4. Implementing intensified and ongoing monitoring of the Counterparty's trading activities, to dynamically evaluate adherence to agreed-upon practices and risk parameters.

20.5. Know Your Customer (KYC) Procedures by Bullo Platforms LLC FZCO.The Provider shall undertake KYC measures for all proposed transactions and business relationships. Under general KYC measures, The Provider shall take the following steps to ensure a transparent KYC process:

20.5.1. Verify the identity of the Counterparty based on original or properly certified documents after the challenge phases have been successfully completed. The KYC verification process shall be initiated first.

20.5.2. Upon starting verification, the Counterparty shall be vetted through two options: scanning a QR code or receiving a verification link via SMS. The Counterparty will receive instructions upon choosing the convenient option.

20.5.3. The Counterparty shall be asked to submit specific documents. The documents may include a valid photo ID such as:

National ID.
Passport.
Driving License.

20.5.4. KYC verification shall not be completed if expired documents are provided. Only the most recent and valid documents will be accepted to proceed with the verification process.

20.5.5. After gathering the necessary documents, the Counterparty shall be directed to the “Agreement Signing” stage. They must provide a full name and address and agree to the terms mentioned in the agreement. Following these steps, the verification process shall commence and may take 48-72 working hours.

20.5.6. The Provider requires strict compliance with these measures. The Provider reserves the right to refuse or discontinue any business engagement with a Counterparty if the CDD, EDD, or KYC criteria, as outlined herein, are not satisfactorily met.

20.5.7. It is to be noted that failure to pass the KYC verification process shall result in the rejection of the Counterparty’s Funded Account application.


21. COMPLAINTS


21.1 The Provider takes your complaints seriously and shall use its best endeavours to resolve Your complaint as soon as possible.

21.2 If You have a complaint to make regarding our services, contact us via complaints@BULLO.com

21.3 We encourage You to establish contact as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence thereof. We will acknowledge any complaint made by You immediately, or in any event, within 24 hours thereof. Your complaint will be escalated to the appropriate personnel. If Your complaint remains unresolved after a period of 10 days, we shall:

21.4 Write to You explaining the final decision;

21.5 Clarify that this is the end of our internal complaints process.


22. CHOICE OF LAW AND JURISDICTION


22.1. Any legal relations established by these GTC or related to them, as well as any related non-contractual legal relations, shall be governed by the laws of Dubai, United Arab Emirates. The Parties irrevocably agree that the courts of Dubai, United Arab Emirates shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the GTC or its subject matter or formation (including non-contractual disputes or claims).

22.2. The provisions of clause 21.1. do not deprive the consumers of the protection afforded to them by the mandatory laws of the relevant Member State of the European Union or any other jurisdiction.


23. FINAL PROVISIONS


23.1 These GTC  constitute  the  entire agreement  between  you  and  us and supersede all prior agreements relating to the subject matter of the GTC, whether verbal or written, with respect to the subject matter hereof.

23.2 Nothing in these GTC is intended to limit any legal claims set out elsewhere in these GTC or arising from the applicable law. If the Provider or any third party authorised thereto does not  enforce  the  compliance  with  these  GTC,  or delays exercising its rights under this GTC, this  can  in  no  way  be  construed as a waiver of any right or claim.

23.3 They acknowledge and agree that the Provider may   assign   any   claim   arising   to   the   Provider   from   these   GTC or any agreement to a third party without your consent. The  Customer is  not  authorised to  transfer  or  assign the Customer’s  rights and  obligations  under  these  GTC  or  any  agreements  or  parts thereof, or any receivables arising from them, in whole or in part, to any third party.

23.4 Should any part, term or provision of GTC be declared invalid, void or unenforceable, all remaining parts terms and provisions hereof shall remain in full force and effect and shall in no way be invalidated, impaired or affected thereby.

23.5 Prior to  the acceptance  of  these  GTC,  the  Customer  has  carefully  assessed the possible risks arising from them and accepted those risks.